Inbound & Outbound Customer Services
— Inbound & Outbound —
In today’s fiercely competitive, customer-centric market, customer acquisition and market penetration are top priorities for any leading enterprise, closely followed by customer retention. At Erratumless Pvt. Ltd., our mission is to design, customize, and manage customer acquisition and sales solutions tailored to your marketing strategy. This approach maximizes your revenue and boosts operational efficiency. Whether you seek B2B appointment setting or sales lead generation, we provide solutions that meet your needs. We value key metrics such as customer satisfaction, first call resolution, cost per hour, and upsell and cross-sell opportunities, understanding their significant impact on your business's success.
Our technical infrastructure offers a range of features designed to boost efficiency:
- Automatic call distribution with auto-dialer capabilities.
- Predictive dialing for streamlined call management.
- nteractive voice response (IVR) system.
- “Hot Transfer” capability for seamless call handling
- CRM software integration.
- Support for up to 200 active online agents at any given time.
We provide comprehensive end-to-end business process management and outsourcing solutions, including:
- Customer acquisition (prospecting sales and lead generation).
- Channel sales services
- Product and technical support
- Back office customer service and support
- Omni-channel solutions for a seamless experience